‘We wish to clarify that these recent announcements apply only to a limited number of individuals, with whom we have already communicated separately,’ BPI says in its latest advisory
The Bank of the Philippine Islands (BPI) has clarified that not all of its clients need to update their account information by September 30 to have continued access to automated teller machines (ATMs), online and mobile services.
In its latest advisory on Tuesday, August 30, the bank said the requirement only applies to those who have received official communication from BPI regarding it.
“We wish to clarify that these recent announcements apply only to a limited number of individuals, with whom we have already communicated separately. Should you have any questions, please visit us at the branch where you maintain your account or e-mail us at [email protected],” BPI said in an advisory on Tuesday, August 30.
The Ayala-led bank also issued an apology for the inconvenience the announcements might have caused to its clients.
“We have subsequently received feedback from you and acknowledge that our announcements have raised concerns. We sincerely apologize for the inconvenience this has caused you,” it said.